Tag: customer care

8 Reasons Customers Abandon Online Shopping Carts

8 Reasons Customers Abandon Online Shopping Carts

How often have you been shopping – online or in person – and after grabbing everything you want, just…walked away. My guess is its happened. And I’d also guess that it happens online double, triple, Kate + 8 times more than it ever happens in store, right? Cart abandonment is a big issue for online retailers. […]

Earn Repeat Customers by Improving these 10 Customer Service Skills

Earn Repeat Customers by Improving these 10 Customer Service Skills

Want to improve your customer experience, earn brand loyalty, and increase repeat customers? Who doesn’t! And it can be done if you focus on these 10 customer service skills, plus they’re easy to start implementing today. Because tough love time: your shop is nothing, without your customer. Really, unfortunately nothing. All the fancy web design and […]