You just got your first few sales or broke a new sales record… you know your product is going to be a hit and can’t wait for their excitement to start pouring in with amazing reviews, testimonials, and word of mouth referrals and sharing!! You wait… and wait… and then start to wonder. Did they not like
How often have you been shopping – online or in person – and after grabbing everything you want, just…walked away. My guess is its happened. And I’d also guess that it happens online double, triple, Kate + 8 times more than it ever happens in store, right? Cart abandonment is a big issue for online retailers.
Want to improve your customer experience, earn brand loyalty, and increase repeat customers? Who doesn’t! And it can be done if you focus on these 10 customer service skills, plus they’re easy to start implementing today. Because tough love time: your shop is nothing, without your customer. Really, unfortunately nothing. All the fancy web design and